Effective 31 October 2026 · Policy version mytongshu-annual-refund-policy-v5-20261031

Annual subscription refunds

What changed: The operator of MyTongShu is now Synergik Group Sdn. Bhd. Existing subscriptions keep the terms you accepted.

We do not offer voluntary refunds or credits for a current paid subscription period after a charge. Cancelling stops the next renewal; it does not refund or credit unused time. While Stripe investigates a dispute about an annual subscription charge, we pause access to the paid period linked to that charge. If the dispute closes without reversing the payment before that paid period expires, access resumes for the remaining paid time. If the disputed payment is reversed or a full refund is confirmed, access to that paid period ends; a partial refund alone does not end access. If the paid period expires during review, access does not resume after its scheduled end. Contact support about duplicate or unauthorized charges, failure to supply or problems with the service, provider or payment corrections, or an active dispute or chargeback. You may also use your payment provider's dispute process or applicable consumer complaint routes. Nothing here limits rights or remedies that cannot lawfully be excluded.

Cancellation and a refund are separate. Ordinary cancellation stops the next renewal and keeps access through the paid period; it does not create a refund or credit for unused time. Contact support promptly about a duplicate or unauthorized charge, failure to supply or problems with the service, a provider or payment correction, or an active dispute or chargeback.

Nothing in this policy removes a right or remedy that cannot lawfully be excluded.

Existing one-time policy · mytongshu-personal-one-time-policy-v1-20260814

Existing Personal one-time purchases

Personal access is a one-time 365-day purchase and does not renew automatically. Charges are non-refundable once made except for non-waivable legal rights, duplicate or unauthorized charges, proven failure to supply, dispute/chargeback controls, or an approved administrative correction.

Choosing not to make another manual purchase does not remove access during the paid 365-day term. These historical one-time terms do not govern annual subscriptions.

Seller and complaints

MyTongShu is operated by Synergik Group Sdn. Bhd. (Company No. 202301034170). Registered office: D12-08, Menara Mitraland, Jalan PJU 5/1, PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.

For support or complaints, email help@mytongshu.com.