Annual subscription terms

Price and renewal

Each annual subscription covers 12 months from the day you join.

General Founding is US$9.99 for the first annual billing period, ending on the paid-through anniversary date confirmed by Stripe, then US$11.99 per year, while a founding checkout place is available. The server allocates up to 100 places when it assigns the founding offer. An unfinished Stripe Checkout keeps its place until Stripe confirms that the session has expired. When all places are held or used, new General checkouts use the US$11.99 per year price. Personal is US$19.99 per year.

Each annual subscription renews automatically at its stated renewal price unless you cancel before the renewal. The review step shows the amount due today and the annual renewal price before you open the payment page. Stripe confirms the first period’s paid-through anniversary and renewal date; those dates appear in your account. The payment provider shows the amount charged before you confirm payment.

The current renewal price is the price stated for your subscription above. We may change prices for a future renewal period. If a change applies to your subscription, we will notify you before it takes effect. You may cancel through Account → Billing before the next renewal to avoid the changed price. A change does not alter a paid period already in progress.

Cancellation and access

Manage or cancel your subscription from Account → Billing. A cancellation scheduled before renewal takes effect at the end of the current paid period. You keep access through that date, and no further renewal is charged. An unpaid renewal does not add a grace period beyond the end of the last paid period.

If a renewal payment fails, paid access stops when the last paid period ends. If a later retry succeeds, access resumes for the remainder of the original annual billing period; the retry does not move the renewal date or add the days without access to the end of the term. You can contact support about payment errors, failure to supply or problems with the service. This does not limit mandatory consumer remedies.

Refunds and legal rights

We do not offer voluntary refunds or credits for a current paid subscription period after a charge. Cancelling stops the next renewal; it does not refund or credit unused time. While Stripe investigates a dispute about an annual subscription charge, we pause access to the paid period linked to that charge. If the dispute closes without reversing the payment before that paid period expires, access resumes for the remaining paid time. If the disputed payment is reversed or a full refund is confirmed, access to that paid period ends; a partial refund alone does not end access. If the paid period expires during review, access does not resume after its scheduled end. Contact support about duplicate or unauthorized charges, failure to supply or problems with the service, provider or payment corrections, or an active dispute or chargeback. You may also use your payment provider's dispute process or applicable consumer complaint routes. Nothing here limits rights or remedies that cannot lawfully be excluded. See the annual subscription refund policy for correction and dispute routes.

Plan boundaries

General is the annual non-personal planning workspace. Personal adds profile-specific planning and requires a verified profile. Intelligence is not available for purchase until it receives separate approval.

Seller and support

MyTongShu is operated by Synergik Group Sdn. Bhd. (Company No. 202301034170). Registered office: D12-08, Menara Mitraland, Jalan PJU 5/1, PJU 5 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.

For support or complaints, email help@mytongshu.com.

You may use applicable consumer complaint, tribunal, court and payment-provider dispute routes. Contacting us is not a condition for exercising a right that cannot lawfully be restricted.